How we verify sellers
Trust is the heart of the platform. Every seller passes multiple layers of verification before earning a badge — and is monitored continuously afterwards.
- 1
Company-document verification
Every seller submits their company/commercial registration (13-digit no.) and identity documents. Our team cross-checks them against the DBD registry before approval.
- 2
Onsite premises inspection
Higher-tier sellers pass a physical factory/warehouse inspection by our team, with the date and inspector on record — confirming a real operation, not a shell company.
- 3
Ongoing fulfilment scoring
Every on-platform deal feeds a fulfilment score. Sellers who miss commitments or draw repeated complaints are automatically down-ranked and may lose their badge.
Verification badge levels
Document Verified
Company & identity documents verified by our team
Onsite Verified
Passed a physical premises inspection
Premium Partner
Excellent track record on the highest tier
How we fight fraud
Trust Gate is a neutral venue — we never hold anyone’s money, so we fight fraud with layers that make it hard to get in, easy to catch, and impossible to quietly re-register:
Permanent shop code
Every shop carries a unique TG-xxxxx code that can never be edited — used to confirm identity and audit history.
Identity blacklist
A shop suspended for fraud cannot re-register with the same national ID or phone number.
Witnessed handover
Deals shipped via the Trust Gate fleet get a real pickup–delivery record — a neutral proof that stands in for escrow.
Real-deal reviews + scoring
Reviews come only from people who closed a real deal; repeat no-shows are down-ranked and can lose their badge.
Report & instant suspend
Report any profile in one tap; our team reviews and suspends offenders, removing them from the site at once.
Identity checked at the gate
Every seller verifies a 13-digit national ID + mobile number before the shop can open.
Trust & safety
Spot a suspicious seller or misconduct? Use the “Report seller” button on any seller profile — our Trust & Safety team reviews every report.
FAQ
- How trustworthy is a badged seller?
- Badges reflect real verification depth — from company-document checks to onsite inspection — combined with fulfilment score and reviews from real buyers.
- What if I find a suspicious seller?
- Use the “Report seller” button on the profile to alert our Trust & Safety team. We review every report and may suspend sellers who breach the rules.
- Is Trust Gate liable for transactions?
- Trust Gate is an intermediary connecting buyers and sellers. We vet sellers rigorously, but the sales contract is directly between the parties — always confirm terms before paying.